Sunday, March 4, 2007

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Tried to fill the window washer reservoir with fluid this afternoon but the majority ran onto the driveway. Upon inspection of the reservoir it appears to have a break in it. The reservoir is located between the inner and outer fenders, both fender were removed and replaced by Quanz during the repairs. The quality control of Quanz leaves a lot to be desired, The customer service has be non-existent.
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My Quanz Horror Story

My Quanz Horror Story My Quanz Advanced Auto Care horror story begins with an accident on 5/22/06. After the auto accident, Allstate Insurance provided 7 shops I could choose to repair our Honda CRV. I Visited 5 of the 7 shops before choosing Quanz Advanced Auto Care at 9111 Eagle Ranch RD. NW, Albuquerque, NM 87120. Quanz advisor Bill Wallace was to be our contact, Mr. Wallace arranged to have our car delivered to shop on 5/24/06. He estimated the repairs would take 2 weeks to complete at a cost of $4600.00. Quanz immediately disassembled my Honda, removing the engine, transmission, steering components, undercarriage and a good portion of the glass. I returned in a couple days later at Mr. Wallace's request to examine the vehicle. At this time, I was shown several additional items that had been found to have sustained substantial damage. At this time, Mr. Wallace told me that I was going to be disappointed with Allstate and the adjuster (in particular). He was new, had limited knowledge the auto repair business, and therefore, would only be concerned with keeping Allstate's repair costs low. At the time, it seemed like Mr. Wallace was looking out for my best interests, but I now believe it was simply a business tactic designed to create a bond with Quanz and an atmosphere of distrust with Allstate. Quanz succeed in gaining my trust, but they wouldn't keep it for long. I returned to Quanz on 6/06/06 to find my vehicle sitting uncovered, open to the elements, the windshield and drivers side rear glass removed. Mr. Wallace explained that he had ordered a USED transmission (cost $ 1900.00 plus shipping) with under 75,000 miles; it had broken mounting brackets, but he assured me that they could be repaired. Broken mounting brackets were the same problem that had rendered my original transmission useless, so I asked about the availability and cost of using a rebuilt or new unit instead. Joe, the parts manager at Quanz, quickly assured me that no other options were available. Dismayed, I called our local Honda dealer only to find that I could purchase a rebuilt transmission with a three year warranty directly from Honda for $2200 with a 3 year warranty (300 more that the used/damaged unit). I called Bill Wallace at Quanz, informed him of my findings, gave him the contact information at Perfection Honda, and agreed to pay the difference myself after Mr. Wallace insisted that Allstate guideless only provided for a used unit. On 6/07/06, Mr. Wallace called and informed me that the cost would be $ 2900.00 rather than the $2200.00 that I was quoted. His excuse was that my transmission could not be used as a core because of the damage to it. I went to Perfection Honda in person to make sure there was no confusion; they confirmed the price I was quoted previously, and assured me that a core exchange was not necessary.

With the facts confirmed, I went to Quanz to speak with Mr. Wallace. Unable to come up with a logical explanation for the cost discrepancy, Wallace finally admitted that the profit margins where greater on the used unit, and Quanz would have to inflate the price of the new unit. Disgusted, I left and wrote a letter to Allstate explaining the situation. I hand delivered a copy to Mr. Wallace, who insisted that I reconsider sending it, indicating that a shop as large as Quanz depended on insurance work to survive. After taking two full days off of work, numerous phone calls, and long back and forth sessions with Quanz representatives, Mr. Wallace spotted the confusion, which he insisted was partly due to due to an error my his parts manger, Joe. They installed the rebuilt transmission in my vehicle.

Work progressed very slowly on the Honda; there was always an excuse. Quanz has 2 separate shops on premise, Body and Mechanical (One of key reasons I choose Quanz. I thought this would expedite the repair process), but my Honda always seemed to be sitting in the storage area instead of the service bays. Several times over the course of the repairs, I asked to speak with the shop owner, Rick Quanz; each time he was unavailable.

Two weeks turned to three, and then to four. When I would press Mr. Wallace for a delivery date, he always set one. However, when the date came and went, he didn't return my phone calls. At no time did Quanz Advanced Auto accept responsibility for delays, insisting that Allstate or suppliers were to blame.

I finally got my car back on July 3, 2006, which was well past the original estimate of two weeks.

The final cost soared from $4,600 to $ 12,000.

Posted by Dissatisfied quanz customer

Straw that broke camel back

I HAVE RAN INTO quanz service advisor bill wallace TWO SEPERATE TIMES - THE FIRST WAS AT SANDIA CASINO. INSTEAD OF TRYING TO AVOID ME HE INSISTS ON TRYING TO INSULT ME. LAUGHING, SMART ASS COMMENTS LIKE " ADD ANY OIL LATELY", "DON'T FORGET TO ROTATE THOSE TIRES, IT'LL LAST LONGER. SECOND TIME WAS A LOWE'S ON CORRALES RD. I DIDN'T EVEN SEE HIM. I HEAR SOMEONE SCREAMING. LOOKED UP AND advisor wallace IS YELLING AT ME MORE INSULTS. HE HAS OTHER PEOPLE WITH HIM. HE YELLS " SEE YOU STILL DRIVE IT"

REASON FOR BLOG

I had decided to write-off my terrible experience with QUANZ and chaulk it up to one of those life lessons. The last thing I wanted to do is waste anymore time, cause myself anymore stress than I had already be subjected to: BUT a person can only take so much abuse. I contacted Better Business Bureau of New Mexico, but got the impression that that would be a waste of time. ----- I looked to the internet .. Blog ... Had to think about it, research and try to design one. This is the results... I truely hope it will let Quanz know that POOR CUSTOMER SERVICE AND POOR WORKMANSIHP IS NOT ACCEPTABLE