Sunday, March 4, 2007
My Quanz Horror Story
With the facts confirmed, I went to Quanz to speak with Mr. Wallace. Unable to come up with a logical explanation for the cost discrepancy, Wallace finally admitted that the profit margins where greater on the used unit, and Quanz would have to inflate the price of the new unit. Disgusted, I left and wrote a letter to Allstate explaining the situation. I hand delivered a copy to Mr. Wallace, who insisted that I reconsider sending it, indicating that a shop as large as Quanz depended on insurance work to survive. After taking two full days off of work, numerous phone calls, and long back and forth sessions with Quanz representatives, Mr. Wallace spotted the confusion, which he insisted was partly due to due to an error my his parts manger, Joe. They installed the rebuilt transmission in my vehicle.
Work progressed very slowly on the Honda; there was always an excuse. Quanz has 2 separate shops on premise, Body and Mechanical (One of key reasons I choose Quanz. I thought this would expedite the repair process), but my Honda always seemed to be sitting in the storage area instead of the service bays. Several times over the course of the repairs, I asked to speak with the shop owner, Rick Quanz; each time he was unavailable.
Two weeks turned to three, and then to four. When I would press Mr. Wallace for a delivery date, he always set one. However, when the date came and went, he didn't return my phone calls. At no time did Quanz Advanced Auto accept responsibility for delays, insisting that Allstate or suppliers were to blame.
I finally got my car back on July 3, 2006, which was well past the original estimate of two weeks.
The final cost soared from $4,600 to $ 12,000.
Posted by Dissatisfied quanz customer